GBL Purified Return, Refund and Cancellation Policy

Last updated: 5 August 2026

1. Introduction

At GBL Purified, we are committed to supplying dependable industrial and automotive cleaning agents, solvents, surface-treatment products and related chemical solutions. We take product quality, secure packaging, order accuracy and customer satisfaction seriously.

Because chemical products require controlled handling, storage and transportation, they cannot always be returned in the same manner as ordinary consumer goods. Once a chemical container has been opened, used, altered, contaminated, improperly stored or removed from our verified supply chain, we may be unable to confirm its quality, purity or safety. For this reason, returns are subject to the conditions described in this policy.

By placing an order through the GBL Purified website, requesting an invoice, approving a quotation or accepting delivery, you confirm that you have read and accepted this Return, Refund and Cancellation Policy.

This policy applies to retail, wholesale, commercial and industrial orders unless a separate written supply agreement or quotation states otherwise.

2. Important Safety Notice

Products supplied by GBL Purified are intended only for lawful industrial, автомобильный, manufacturing, cleaning, processing, research or other approved professional applications.

Customers are responsible for:

• Reviewing the product description and available safety information before ordering.
• Confirming that the product is suitable for the intended lawful application.
• Ensuring that possession, importation, storage and use are permitted in the destination country or region.
• Using appropriate personal protective equipment and safe handling procedures.
• Keeping products securely stored and away from children, food, medicines, animals and unauthorized persons.
• Following applicable environmental, workplace safety, transportation and disposal regulations.

Products must not be returned without prior written authorization. Unauthorized chemical returns may be refused for safety, legal and transportation reasons.

3. General Return Conditions

Due to the sensitive nature of chemical products, all sales are considered final unless an order qualifies under this policy or applicable law provides otherwise.

A return may be considered when:

• The product arrived damaged or leaking.
• The wrong product was supplied.
• The quantity or package size received differs from the confirmed order.
• Part of the order is missing.
• A sealed product has a verified manufacturing or packaging defect.
• There is a documented and independently verifiable material difference between the supplied product and its stated specification.
• GBL Purified has agreed in writing to accept the return for another reason.

Changing your mind, ordering an incorrect quantity, selecting the wrong product or determining after delivery that a product is unsuitable for an application does not automatically make the order eligible for return.

Any discretionary return accepted by GBL Purified must be unopened, unused, undamaged, securely sealed and in its original packaging.

4. Return Notification Period

Any problem with an order should be reported as soon as possible.

Visible shipping damage, leakage, missing packages or incorrect items must be reported to our support team within 48 hours of delivery. Other eligible return requests must be submitted within seven calendar days of confirmed delivery, unless a longer period is required by applicable consumer law.

Failure to report visible damage or order discrepancies within this period may affect our ability to submit a claim to the carrier or verify that the problem occurred before or during delivery.

The return period begins on the date shown as delivered by the shipping carrier or on the signed delivery receipt for freight orders.

5. Inspecting Your Delivery

Customers, warehouse staff or authorized recipients should inspect every shipment promptly after delivery.

Before opening the product, please check:

• The number of parcels, cartons, drums or containers received.
• Whether the outer packaging shows signs of impact, crushing or puncture.
• Whether any container is wet, leaking, swollen, broken or improperly sealed.
• Whether the product name, package size and quantity match the invoice.
• Whether tamper-evident seals are intact.
• Whether there are visible signs of mishandling or unauthorized opening.

If a shipment arrives visibly damaged, ask the carrier to record the damage on the delivery receipt before signing. When safe and legally permissible, take clear photographs or videos of the parcel, shipping label, damaged packaging and affected container.

Do not handle a leaking or damaged chemical package without appropriate training and protective equipment. Contact the carrier, local emergency authority or qualified hazardous-material personnel when necessary.

6. Products That Cannot Be Returned

Except where required by law or where GBL Purified delivered a defective or incorrect item, we do not accept returns of:

• Opened, punctured, unsealed or partially used containers.
• Products with broken or removed tamper-evident seals.
• Products that have been diluted, mixed, transferred, relabelled or altered.
• Products that may have been contaminated.
• Products stored outside the recommended conditions.
• Products damaged after delivery through mishandling or improper storage.
• Products returned without authorization.
• Products without their original packaging or identification labels.
• Custom-manufactured, custom-formulated or specially sourced products.
• Made-to-order products and private-label products.
• Bulk products prepared specifically for a customer.
• Clearance, discounted or final-sale products identified as non-returnable.
• Products whose return is prohibited by transportation or hazardous-material regulations.
• Orders reported outside the applicable notification period.
• Products purchased from an unauthorized reseller or another supplier.
• Products for which the buyer cannot provide reasonable proof of purchase.

For safety and quality-control purposes, an item cannot be resold merely because the customer states that it was not used. The seal, packaging, storage history and chain of custody must also be verifiable.

7. Bulk, Wholesale and Special Orders

Wholesale quantities, drums, intermediate bulk containers, palletized orders and other large-volume purchases may be manufactured, filled, labelled or allocated specifically for the customer. Consequently, these orders are generally non-cancellable and non-returnable after production, filling, packaging or dispatch has begun.

Customers placing bulk orders are responsible for confirming:

• Product specifications.
• Required quantity and package size.
• Delivery address and site access.
• Import and customs requirements.
• Available unloading equipment.
• Storage capacity and storage conditions.
• Local permits, licences and regulatory approvals.

If GBL Purified accepts a discretionary return of a bulk or special-order product, the customer may be responsible for inspection, testing, repackaging, collection, storage, administrative and restocking costs. Any applicable charge will be communicated before the return is approved.

Terms contained in a signed quotation, purchase agreement or supply contract will take priority if they differ from this general policy.

8. How to Request a Return

To request a return, contact the GBL Purified support team through our official Связаться с нами page or at sales@buygblpurified.com

Your request should include:

1. Your full name or registered business name.
2. Your order or invoice number.
3. The product name, package size and quantity affected.
4. The date the order was delivered.
5. A clear description of the problem.
6. Photographs of the outer packaging, shipping label and product container.
7. Photographs or videos showing any damage, leakage or incorrect labelling.
8. The batch or lot number shown on the product.
9. A copy of the delivery receipt, where available.
10. Any other information reasonably required to investigate the claim.

Our support team will review the information and may request additional evidence. Submitting a request does not guarantee that a return or refund will be approved.

9. Return Authorization

If a return is eligible, GBL Purified will issue written return instructions and, where applicable, a Return Authorization number.

Do not send a product back until you have received this authorization. The authorization will explain:

• The approved item and quantity.
• The correct return address.
• Packaging and labelling requirements.
• The permitted carrier or transportation method.
• Required shipping documents.
• The deadline for dispatching the return.
• Whether the return will result in a replacement, store credit or refund.

A return authorization applies only to the products identified in the approval. Including unauthorized products may delay processing, and those products may be refused or held at the customer’s expense.

Approved returns should normally be dispatched within seven calendar days after authorization unless we provide another deadline.

10. Chemical Return Shipping

Customers must never return chemical products through ordinary post, courier or passenger baggage unless the carrier expressly permits the shipment and all applicable requirements have been met.

The sender is responsible for complying with all relevant rules relating to:

• Chemical classification.
• Dangerous-goods transportation.
• Packaging and container compatibility.
• Hazard labels and markings.
• Safety Data Sheets.
• Shipping documentation.
• Carrier restrictions.
• Export and import controls.
• Environmental and waste-management requirements.

GBL Purified may arrange collection when appropriate. If we arrange a collection, the customer must keep the approved product secure, sealed and available at the agreed location.

GBL Purified is not responsible for a return that is seized, lost, damaged, rejected or destroyed because it was sent without authorization or contrary to transportation regulations.

11. Return Shipping Costs

If the return is caused by an incorrect item, verified product defect or packing error attributable to GBL Purified, we will normally arrange or reimburse reasonable approved return transportation costs.

For discretionary returns, duplicate orders, ordering mistakes, address errors or other circumstances not caused by GBL Purified, the customer is responsible for return shipping and related charges.

Original delivery fees, express-delivery charges, insurance, customs fees and handling charges are generally non-refundable unless:

• The return resulted directly from our error.
• The entire order was rejected because of a verified defect.
• Applicable law requires reimbursement.

We recommend retaining all tracking, freight and delivery documentation until the claim is completed.

12. Damaged or Leaking Products

If a product arrives damaged or leaking:

• Do not use the product.
• Do not open or transfer the contents.
• Isolate the package in a safe, ventilated and controlled location when it is safe to do so.
• Keep the original packaging, container and shipping label.
• Photograph the damage without placing yourself or others at risk.
• Notify GBL Purified within 48 hours.
• Follow instructions provided by the carrier, emergency services or qualified safety personnel.

After reviewing the evidence, we may arrange a replacement, refund, safe collection or disposal procedure. Do not dispose of the product until we have confirmed whether it is required for inspection, unless immediate disposal is necessary for safety or required by an authority.

13. Incorrect or Missing Products

If you receive the wrong product, package size or quantity, do not open or use it. Contact our support team within 48 hours and provide photographs showing the container label, seal, parcel and packing documents.

For a verified dispatch error, GBL Purified may:

• Send the correct item.
• Send the missing quantity.
• Arrange collection of the incorrect item.
• Issue store credit.
• Provide a full or partial refund.

If the customer keeps or uses an incorrectly supplied product without written approval, eligibility for replacement or refund may be affected.

14. Product Quality and Specification Claims

A difference in colour, odour, viscosity, appearance or packaging does not by itself establish that a product is defective. Some characteristics may vary within an approved specification or because of temperature and storage conditions.

If you believe a product does not meet its stated specification, stop using it and contact us immediately. Keep the product sealed, preserve the batch information and provide a detailed explanation.

We may request:

• Photographs of the product and packaging.
• Storage and handling records.
• A retained sample.
• The testing method and laboratory report supporting the claim.
• Information about equipment calibration and sample preparation.
• Confirmation that the product was not mixed, transferred or contaminated.

Where appropriate, GBL Purified may test a retained batch sample or request analysis by an independent qualified laboratory. A refund or replacement will be considered if a material specification discrepancy is verified.

Results obtained using unsuitable test methods, uncalibrated equipment, contaminated samples or laboratories that cannot provide verifiable documentation may not be accepted.

15. Inspection of Returned Products

All returned products are subject to inspection. Inspection may take between three and ten business days after the product reaches the approved return facility, depending on the product, quantity and testing required.

We will assess:

• Container and seal condition.
• Product identity and batch number.
• Evidence of opening, use or contamination.
• Storage and transportation conditions.
• Quantity returned.
• Reason for return.
• Compliance with the return authorization.
• Whether the reported defect can be verified.

If a return fails inspection, we may reject the refund. Depending on safety and legal requirements, the product may be returned to the customer, held for collection or disposed of. Any additional transportation or disposal costs may be charged to the customer where legally permitted.

16. Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing normally begins within five to ten business days after inspection is completed.

The time required for funds to appear in the customer’s account depends on the bank, card provider, payment processor and country. GBL Purified cannot control delays caused by financial institutions.

Approved refunds may exclude:

• Original shipping charges.
• Customs duties and import taxes.
• Payment-processing or currency-conversion charges that cannot be recovered.
• Return transportation costs.
• Testing, repackaging or disposal charges.
• An agreed restocking fee.
• Loss or damage caused by the customer.

We will provide a refund confirmation when processing is complete.

Cash refunds are not available for orders paid by card, bank transfer or another electronic payment method. We will not redirect a refund to an unrelated person or unverified third-party account.

17. Order Cancellations

Customers should review their order carefully before making payment.

A cancellation request may be accepted if the request is received before the order enters processing, production, filling, packaging or dispatch. Once any of these stages has begun, cancellation may no longer be possible.

Custom, bulk, specially sourced and private-label orders cannot normally be cancelled after written confirmation or payment.

If an order is cancelled before processing, we will refund the eligible amount to the original payment method. Non-recoverable banking, currency-conversion, procurement, production or payment-processing charges may be deducted where legally permitted and disclosed.

GBL Purified reserves the right to cancel an order when:

• Payment cannot be verified.
• Required compliance information is not provided.
• The product cannot legally be shipped to the destination.
• The order presents a suspected fraud, safety or regulatory risk.
• The product becomes unavailable.
• The delivery address is incomplete or invalid.
• A website pricing or inventory error has occurred.

If we cancel an order before dispatch, we will generally refund the amount received for the cancelled products.

18. International Orders, Customs and Import Restrictions

GBL Purified supplies customers in multiple locations, but product laws and import rules vary between countries and may change without notice.

The customer is responsible for confirming before purchase that:

• The product may legally be purchased and imported.
• Any required licence, permit or end-use declaration has been obtained.
• The delivery address can receive chemical shipments.
• The customer can pay applicable duties, taxes and clearance charges.
• Local storage and use requirements can be satisfied.

GBL Purified does not guarantee customs clearance. Customs delay, inspection, seizure or refusal caused by destination-country restrictions is not automatically considered a product or delivery defect.

When a shipment is returned by customs, any refund will depend on whether the product is legally returnable, arrives safely and remains in saleable condition. Shipping, customs, storage and return expenses may be deducted.

Nothing in this section limits rights that cannot lawfully be excluded.

19. Storage, Handling and Customer-Caused Damage

Once delivery has been completed, the customer is responsible for appropriate storage and handling.

Refunds or replacements will not be issued for deterioration or damage caused by:

• Excessive heat, cold, moisture or direct sunlight.
• Use of an incompatible container.
• Cross-contamination.
• Incorrect mixing or dilution.
• Failure to close the safety cap.
• Unauthorized transfer or relabelling.
• Use beyond the product’s recommended conditions.
• Failure to follow applicable safety information.
• Accidental, negligent or deliberate misuse.

GBL Purified may request storage and handling records when investigating a quality claim.

 

20. Statutory Consumer Rights

Nothing in this policy is intended to remove or reduce any mandatory rights available to consumers under applicable law.

If local law grants a cooling-off period, cancellation right, legal guarantee or remedy that cannot be waived, the relevant legal requirement will apply. Certain rights may not apply to custom-manufactured goods, business purchases, opened sealed products, hazardous materials or products unsuitable for return for health, safety or contamination reasons.

Business customers purchasing products for commercial, manufacturing, resale or professional purposes may not receive the same protections as individual consumers.

21. Связаться с нами

For return, refund, cancellation or delivery-related questions, please contact:

GBL Purified Customer Support
Электронная почта: sales@buygblpurified.com
Telephone/WhatsApp: +852 9439 1464
Website: https://buygblpurified.com/

Please include your order number in all correspondence. Our team will review your request and provide the appropriate instructions.

Do not return chemical products to an address shown on an invoice, parcel or website unless our support team has specifically confirmed that address in writing for the return.